Overview: The Messenger Chronicles

PLEASE COMPLETE TRAININGS BY MARCH 26

We are in the midst of developing a new registration and login system for you to access our web-based trainings. This new system will offer you many new features, including:

one-time registration
single login with unlimited access to all the trainings
ability to edit your account information
transcript of trainings you have completed
connection with the NYS Learning Management System

The system will be in place by the end of March, but will require a short period of time when courses may not be available. Please be aware that any trainings you are currently enrolled in should be completed by March 26, as your progress will not be transferred to the new system. Of course, any credits you have earned in the past are still valid.

Thank you in advance for your patience as we transition to this new system.

Overview

The “Messenger Chronicles: Effective communication strategies for difficult conversations” presents a new framework for communication in difficult situations. This framework shifts focus away from managing “difficult” people towards an understanding of the process of difficult conversations and accepting responsibility for one’s own performance.

Given realistic situations and real-world conversations, learners will experience communication strategies and practical techniques in context.

Structure

The “Messenger Chronicles” is organized into a number of modules that simulate realistic conversations. Many of the conversations are split into three sections: Read, Think and Analyze. Learners will read a conversation and then will be asked to think about certain aspects of the conversation by answering questions or engaging in activities. Further information can be gained from an interactive analysis of the conversation.

Objectives

As a result of this learning experience, participants will be able to:

List the four aspects of communication (content, context, conduct, and character) for which individuals are responsible.
Describe each step in the process of a difficult conversation.
Describe strategies for effective conversations.
Analyze conversations in terms of content, context, conduct, and character.
Become more aware of their individual communication performance and strive for higher levels of performance.